Useful resources and links for existing tenants
Above is the Home Emergency Policy, which is in place for all New Leaf Properties.
If you have a Home Emergency and are unable to reach New Leaf Property for some reason, please call the ARAG Home Emergency Team directly on 0333 000 7859 (telephone lines are open 24 hours a day, 365 days a year).
Please explain that you have written confirmation from your landlady both in paper and electronic form via email that you are authorised to call ARAG Home Emergency line directly if necessary. Please be prepared to email this written confirmation to ARAG or to show the document to an approved contractor, if requested during their visit to carry out emergency repairs.
You may have to pay a £50 excess charge. If this is the case, please obtain a receipt, and New Leaf Property will reimburse this cost.
This is the Mid-Tenancy Inspection form, which will used for any inspections during your New Leaf Property tenancy:
Here are 3 leaflets about Managing Condensation in your Home. Have a read - the leaflets contain many top tips!
New Leaf Property Privacy notice document: